Frequently Asked Questions

How much are your balloons?
This is a very common question, but a tough one to answer with any accuracy. We have a wide range of balloons and types of decor in all different colors and price ranges. There are so many variables that we need to consider, so we don’t show prices on our website. We will do our best to work with your budget, no matter what that is. If you ‘want it all’ but don’t have an unlimited budget, we can offer designs that will work for you. Every event is unique,..call or E-mail us for a quote.

Do you have a Retail Shop, so I can see what you can do?
No, but I have a commercial shop, that we use to prepare the balloons for events. We do not have walk-in hours…it is by appointment only. We do not have samples in the shop but you can see our work in the Gallery. in the website. If you need to see an actual design in your colors, we can make a prototype, for a nominal fee. We do welcome potential clients to come to our shop for consultations…give us a call and let’s set up a time.

Do you have a minimum order?
We can work with any budget, from simple to grand-scale and everything in-between. However, if you need your balloons delivered, we do have a minimum order on weekends of $250 (outside of Simi Valley), not including the delivery fee. The minimum for deliveries in Simi Valley is only $100. If your order does not meet the minimum, but you would still like us to deliver, a surcharge may apply. If the order total does not meet the minimum, you are welcomed to pick it up at the shop.

What do your Services include?
Our services include an initial consultation by phone. We can visit your site, if WE feel the need, but most events can be arranged through pictures, and/or discussions with the client. If the venue is over 20 miles away, a nominal fee may apply; however, your first order will be reduced by the amount of the fee. We can create custom/personalized décor, to fit your theme and color scheme, making your event special and unique. We will set it up, and it will be perfect before we leave. We want you to enjoy your day…relax and know that we will take care of all the details. We can also strike and clean up the balloon décor after your event, so you can go home. Other services that we can provide include lights in balloons, uplighting the décor, and fabric draping.

What is your delivery area and what do you charge?
Our setup & delivery charge is based on your order total. It is approximately 18% of the total, or $35-Simi Valley, $45-Moorpark & Conejo Valleys, $65-San Fernando Valley, etc., whichever is greater. If we have to rent a U-Haul truck to get everything there, additional fees may apply. Our typical delivery time is between 9 and 5, Monday-Saturday. Sundays, early arrival and after-hour pickups may incur additional fees.

Delivery area includes Simi Valley, Moorpark, Thousand Oaks, Westlake, Agoura, Oak Park, Newbury Park, Oxnard, Ventura, Canoga Park, Chatsworth, Northridge, Granada Hills, Reseda, Woodland Hills, Calabasas, Encino, Beverly Hills & beyond.

What if my venue choice does not allow helium balloons? Are there other options?
Glad you asked…of course, there are other options! About 90% of our décor is created using air-filled balloons on frames. For example, we can make a 50 foot arch without helium – using a heavy-duty frame and large baseplates. We can hang designs from ceilings, using magnets, if there is any metal to attach to (such as grid paneling, vents, light sockets, etc.) Air-filled designs last much longer than helium designs, and are much sturdier if it’s windy. We can even hang signs and add signage to an arch on a frame. Call us for other endless ideas!

How much notice do you need?
Depending on the size of the job, different time is allocated for the prep work. Try to call 2 weeks in advance, but the more notice we have, the better. A rush fee may apply during peak periods.

Can you make anything out of balloons?
You ask for it, you got it! Anything is possible in the Balloon World. The sky is the limit, literally. You’ll be amazed what we can create with balloons! We are up for a challenge…just ask!

Do you make donations and/or offer discounts to Non-Profit Organizations?
We get several calls a week for donations…we would love to donate to every worthy cause, but we just can’t say ‘yes’ to everyone. However, we can offer a 10% discount to Non-Profit organizations. We also offer a 10% discount to Simi Valley Chamber members and Preferred Customers (with 3rd order and a cumulative total of at least $1,000).

What are the best balloon conditions?
Cool air, indoor facilities, away from the heat, sun and wind.

How long do the balloons last?
Longevity is dependent upon location and climate. Foil balloons will far outlast latex balloons, up to 2 weeks and often much longer. Air-filled latex balloons can last longer than 2 weeks; however, the balloons will oxidize (turn velvet-like and lose their shine) after a few hours. Helium balloons typically last for 12-14 hours but we can extend their lift duration by several days, using Hi-Float (a gel-like substance that lines the inside of the latex). Decor is made special for your event – the best optimum appearance is on the day of your event, lasting 8 to 10 hours indoors.

What is your Cancellation Policy?
In the event of postponement or cancellation, the down payment is non-refundable. If cancellation occurs less than 10 days of event date, there will be no refund of any monies paid. However, if the cancellation is weather-driven or an Emergency in nature, we will apply any fees paid, to another date.

What methods of payment do you accept?
We accept all major credit cards (VISA, MasterCard, American Express, and Discover), as well as PayPal. We welcome checks, if received at least 10 days prior to your event and of course, cash always works. Most events are to be paid-in-full at least 10 days prior to your event, unless other arrangements have been made.